Returns & Exchanges

 What Is Your Return Policy?

Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Stitch Witch Collections within seven (7) days of the receipt of the order.

Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items.

All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.

The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. Stitch Witch Collection will not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.

For returns where the Product is subject to a change of mind and has been unused and unopened you may return it to us within 14 days of purchase, however a re-stocking fee of 20% will apply. If the goods were sent under 'Free Shipping' the original freight cost will be recovered by Stitch Witch Collections and deducted from the store credit. To qualify for this return policy you must comply with the directions for returning the Product that Stitch Witch Collections staff provide to you.

For goods that are under warranty, the items must be returned to us within 14 days of a claim. We can not be responsible for goods that are returned to us outside of the warranty period.  Depending on the product, we may refund/replace under warranty if within a 3 month period.